FAQ FREE TEST PAPER

Frequently Asked Questions (FAQ) - How to Download Digital Products from EduReachShop.com


1. How do I purchase a digital product ( FREE MALAY TEST PAPERS )?

  • Browse through our digital products on EduReachShop.com.

  • Click on the product you want and select 'Add to Cart'.

  • Go to your Cart and click 'Checkout'.

  • Fill in your billing details and choose your preferred payment method.

  • Complete the payment process.


2. Where can I find my digital product after purchase?

  • Once your payment is successful, you will receive a confirmation email with your order details.

  • You can also find your download in your EduReachShop Account.

  • Log in to your account, go to 'My Orders', and select the order containing the digital product.


3. How do I download my digital product?

  • Option 1: After checkout, you will see a Download button on the confirmation page.

  • Option 2: Go to 'My Orders' in your EduReachShop Account.

  • Click on your order and look for the Download link.

  • Click the link to start downloading your file.


4. I haven’t received my download link. What should I do?

  • Check your email inbox (including spam/junk folders) for the confirmation email.

  • Log in to your EduReachShop Account and check 'My Orders'.

  • If you still don’t see your download, contact us at [your support email] for assistance.


5. How many times can I download my product?

  • Each purchase allows you a limited number of downloads (e.g., 3 times).

  • Make sure to save a copy of the file to your device.


6. What should I do if I have trouble downloading?

  • Ensure you have a stable internet connection.

  • Try using a different browser (Google Chrome, Mozilla Firefox, Microsoft Edge).

  • Clear your browser cache and try again.

  • If you’re still facing issues, contact our support team.


7. Can I download my product on multiple devices?

  • Yes, you can download your digital product on multiple devices, but within the allowed limit.

  • Make sure to save the file to a secure location after downloading.


8. My download link has expired. How can I get a new one?

  • If your download limit has been exceeded or expired, please contact our support team with your order details.

  • We will review your request and provide further assistance.


9. What file format will my digital product be in?

  • The format will be mentioned on the product page (e.g., PDF, MP3, ZIP, etc.).

  • Ensure you have the necessary software to open the file type.


10. Can I share my digital product with others?

  • No, digital products are for personal use only and cannot be shared, resold, or distributed.

  • Each purchase is linked to your account and protected by copyright laws.