Order

How Do I Make My Purchase?

• Select “Add To Cart” On Product Page(S)
• Go To Cart (Top Right Hand Corner)
• You May Amend The Items In Your Cart And Choose Your Shipping Option
• Proceed To Checkout

Enter Your Shipping And Billing Address

Make Payment

You Will Receive An E-Mail Confirmation With Your Order Details. You Will Be Notified Once Your Order Is Packed And Sent.

Do You Offer Any Discount?

See Our Promotions Page For On-Going Deals And Promotions.

How Do I Apply My Promotion Code?

If You Have A Promotion Code, You Should Enter The Code At Checkout. Promotions Are Subject To Terms And Conditions (If Any).

Local Delivery

Why Do I Have To Select Shipping Option More Than Once At Checkout?

Most Likely, You Are Purchasing Items From More Than 1 Seller. Your Purchases Are Dispatched Directly From Each Seller’s Premise To You Directly. As Such, You May Receive Your Purchases In Multiple Packages.

No Shipping Cost Will Be Reflected When Free Normal Mail Is Included.

What Are My Shipping Options And How Much Are They? How Long Does It Take?

Your Order Will Be Sent Out After 10-14 Working Days Once It Has Been Processed And We Have Confirmed That The Books Ordered Are In Stock. You Will Receive An Email Notification Once Your Order Has Been Shipped Out.

Do Note That For Larger Orders Consisting Of Titles From Multiple Sellers, We May Take A Longer Time To Process And Consolidate Your Order. 

Do You Deliver Anywhere In Singapore?

Generally yes. But there will be additional charges for deliveries to restricted areas such as, but not limited to: Changi Airport Cargo areas, Sentosa, Jurong Island, Jurong Port, PSA (restricted areas), shipyards, Mindef, army camps, ministries, DSTA and embassies.

What Do My Order Status Mean?

• Payment Received:  We have received your order
• Processing: We are preparing your order. Once your package is sent, we will notify you.
• Completed: Your parcel has been sent out. You should be receiving your order very soon. Tracking details (for courier options) have been emailed to you. Please note that this does not mean your parcel has been delivered.

My Order Did Not Arrive. What Should I Do?

Physical Products will be sent to you directly from sellers to the mailing address you have provided at checkout. They will be sent out within 14 business days. Please check the delivery status by going to My Account> Orders. If the status is Shipped but you have not received it, please contact us and we will advise accordingly.

Please note that if you have opted for normal postage, Singpost does not track nor compensate for lost mails.

Why Am I Seeing Multiple Order Confirmation Numbers?

One confirmation number is created for one package. If your order comprises items from more than one seller, you will see multiple confirmation numbers. This is to provide better tracking of order fulfilment by our sellers.

I Am Visiting Singapore, Can You Send To My Hotel?

Yes, we can deliver to hotels. Please remember to factor in our processing time and parcel transit time. Please also include the dates of your stay in Singapore when checking out.

International Shipping

Do You Ship Outside Of Singapore?

Yes, we ship internationally. 

You may be required to top up for shipping charges in event that your delivery address is considered “remote”, defined by our shipping partners.

How Are Shipping Charges Calculated?

All shipping charges will be automatically calculated based on the weight of your order at checkout after you provide your delivery address. The shipping cost per book is lower when you purchase more books.

We work with major forwarders such as DHL and Aramex. Our air freight rates are competitive due to our shipping volume. We encourage you to opt for air freight option for faster delivery and better tracking. 

There will be additional charges for delivery addresses defined "remote" by our shipping partners.